Our Governance and Safeguarding Statements
Vertaview Group is made up of organisations committed to creating lasting, positive impact on the lives of people with disability and mental ill health, and the ageing community. All members of Vertaview Group will act in your best interests, ensuring you are informed, empowered, and able to maximise choice and control. Some of the services offered within the Group overlap, and if you choose one of our services, you will not be required to choose related or additional services from any other member of Vertaview Group
All About Living is committed to the safety and wellbeing of all children and young people. All About Living has a zero tolerance for violence, abuse, neglect and exploitation of children and young people.
To support this commitment, All About Living is focused on providing an environment where all children and young people are safe, feel safe, and their voices are heard about decisions that impact their lives.
All About Living also respects diversity in cultures and child rearing practices. All About Living promotes the cultural safety of children and young people of Aboriginal and Torres Strait Islander and other culturally and/or linguistically diverse backgrounds.
All About Living values the input of, and communicates regularly with, families and carers of children and young people involved in upholding their safety and wellbeing.
All About Living is focused on preventing the abuse of children and young people, through a proactive approach that includes:
- identifying risks to the safety and wellbeing of children and young people early and removing or reducing these risks,
- fostering a culture of openness that supports all persons to safely disclose risks of harm to children and young people,
- treating all allegations and safety concerns relating to children and young people, seriously,
- enacting our legal and moral obligations to contact authorities when we are worried about any child or young person’s safety,
- ensuring workers understand that they are required to act in accordance with All About Living’s Code of Conduct, and associated procedures and processes
- championing children’s and young people’s rights and modelling best practice in ensuring their safety and wellbeing,
- robust human resources and recruitment practices that minimise the risk of new and existing Directors, workers and volunteers from abusing children and young people,
- incident management processes that assertively respond to safety concerns regarding children and young people in required timeframes, and
- routinely training and educating our Directors, workers and volunteers on the risks and responsibilities regarding abuse of children and young people.
Our Policies
We are committed to ensuring safe and accessible assets that contribute to the quality of life of our customers and workers. We are also committed to managing our assets’ sustainability over the long term.
Our Code of Conduct provides the standard for how we work and interact. It reflects our commitment to the people we support, our communities and each other. We uphold people’s rights, act with honesty and accountability, treat others with respect, and uphold the law in all that we do.
We are committed to enhancing the lives of our customers through the services we provide. We recognise customer service as a core priority. We are committed to ensuring that our customers, and the people they choose to represent them, are satisfied with the services we provide.
We are committed to diverse ways of thinking and working to access a broader range of ideas, perspectives and insights, so we can continually improve access and delivery of our services.
We will ensure a contemporary and appropriate governance framework is in place across the organisation. Strong governance is essential to delivering each entity’s purpose today and into the future.
We are committed to providing and maintaining a safe, healthy and inclusive workplace for all workers, customers, contractors, volunteers, visitors and others who may be affected by our work.
We are committed to ensuring all information related to our customers, workers, associates, and the organisation, is created, collected, stored, accessed, shared and disposed of responsibly and lawfully.
We are committed to valuing and respecting our workers and will create and maintain a positive culture which promotes integrity, fairness, inclusion, accountability, and consistent decision making across all Vertaview Group workplaces. Doing so will enable us to deliver high quality customer service.
We have a zero-tolerance approach to violence, any form of abuse, including sexual abuse, neglect, exploitation or discrimination. We are committed to prevention, early intervention and prompt responses.
We are committed to proactive risk management by implementing strategies and systems that minimise potential harm, comply with legal and regulatory requirements and maximise safe outcomes. This commitment helps us proactively identify and manage risks to protect people, maintain service quality and achieve our objectives responsibility.
Our stakeholders are groups or individuals who can influence or are impacted by our activities (either directly or indirectly) and include customers, communities, government, government agencies and our workers.
We will engage respectfully, openly, and authentically with our stakeholders. This is to ensure shared understanding, to identify, and address issues, and discover new opportunities to learn and collaborate. Our approach will allow us to continually improve the services we provide.
We are committed to effectively managing financial risk so that Vertaview Limited and its subsidiaries remain financially sustainable over the long term.
Click here to view our Treasury and Financial Sustainability Policy
We encourage and enable all workers, suppliers, associates, and other eligible individuals to come forward if they have reasonable concerns that we are not acting lawfully, ethically, or in a socially responsible manner, in a protected environment free from reprisal, victimisation, or improper conduct.