The Vertaview Group which includes Vertaview Limited (“we”, “our” and “us”) and its subsidiaries are leaders in high needs disability support, aged care, support coordination, and mental health services, creating opportunities and championing possibilities for people with disability and mental illness. The Vertaview Group is committed to values of transparency, trust, and security with respect to our use and storage of your personal information.
We have obligations as to how we collect, hold, use and disclose personal information under the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).
The purpose of this Privacy Policy (Policy) is to inform you about the manner in which we collect, use and manage personal information in Australia, including when you interact with our websites and services.
This Policy appears on our websites, and copies of this Policy will be made available free of charge to any person who requests it.
By supplying us with your personal information, you are agreeing to be bound by this Policy and consent to us collecting, using, storing and disclosing that information (within and outside Australia) in accordance with this Policy.
You agree and acknowledge that you provide us with your personal information voluntarily. Once you provide your personal information to us, you are no longer anonymous to us. Where possible, we will indicate which fields are required and which fields are optional for you to fill in.
Our Privacy Policy also explains how you can access, correct or complain about how we handle your personal information.
Where to access further information and how to make complaints
The Vertaview Group treats your privacy seriously. Our Privacy Officer handles any privacy related queries, requests, or complaints, including complaints about a breach of this Policy, the Privacy Act or the APPs. You may also contact our Privacy Officer to access the personal information we hold about you or request the correction of that information.
Our Privacy Officer can be contacted at:
Phone: 07 3340 9000 or 1300 135 886
Email: [email protected]
Post: PO Box 4013, Eight Mile Plains Qld 4113
We will not impose any charge for making a complaint, or for dealing with the complaint. Once a complaint has been lodged, our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.
If, after this process, you are not satisfied with our response, you can submit a complaint to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
The contact details for the OAIC are:
Postal address: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]
For more information on privacy, see the OAIC’s website at: http://www.oaic.gov.au.
Effect of this Policy
This Policy may be varied by us from time to time.
This policy does not create any rights or obligations that you can legally enforce against us beyond the rights and obligations provided under the Privacy Act.