At All About Living, we want to keep you well informed about changes that affect your services. From 1 November 2025, our cancellation notice period will change from 24 hours to 2-business days.
This update brings us into alignment with the requirements of the Aged Care Act and the Support at Home reforms, which aim to make aged care services more consistent and reliable across Australia. By giving a little extra notice, we can plan more effectively and make sure our staff are available to support as many clients as possible. This helps us reduce disruption and keep services running smoothly for everyone.
We understand that sometimes life doesn’t go to plan. Emergencies such as hospital visits or sudden illness can happen without warning. In these circumstances, please call your Case Manager or our office to discuss your situation. We will always take your circumstances into account.
From 1 November, please provide at least 48 hours’ notice if you need to cancel or reschedule a service. Simply call us on 1300 503 886 between 8:00 am and 4:30 pm, Monday to Friday, or leave a message on our message bank. Our team is here to support you.
Frequently Asked Questions – Cancellation Policy Update
- What is changing?
From 1 November 2025, clients will need to give 2 business days’ notice (instead of 24 hours) when cancelling or rescheduling a service. - Why is this change happening?
This update aligns All About Living with the requirements of the Aged Care Act and the Support at Home reforms, which are designed to improve consistency and reliability in aged care services. - What happens if I don’t give 2 business days’ notice?
If less than 2 business days’ notice is provided, or if the client is not at home when the service is scheduled, the full service fee may be charged. - What if I have an emergency?
We understand that life can change suddenly. In cases like hospitalisation or sudden illness, we will always take circumstances into account. Please contact your Care Manager or our office as soon as possible. - How do I cancel or reschedule a service?
Call 1300 503 886 between 8:00 am and 4:30 pm, Monday to Friday. If you need to cancel outside these hours, leave a message on our message bank. - What if I go on holiday or will be away for a while?
Please let us know your dates in advance so we can pause your services and resume them when you return. - How does this change benefit clients?
• More reliable and consistent service.
• Staff can be reassigned to other clients, making better use of resources.
• Fewer disruptions to care schedules.