What is the Statement of Rights?

The Statement of Rights explains how you should be treated when receiving aged care services and what providers must deliver. It applies to everyone receiving aged care in Australia.

The Statement of Rights ensures that care is:

• Respectful and dignified
• Fair and person-centred
• Safe, transparent and responsive
• Guided by your choices and preferences

It also guides aged care providers and workers to act with respect, compassion and accountability in every interaction.

Your rights explained

Choice and control

You have the right to make your own decisions about your care, lifestyle, relationships and daily routines. You can choose how your services are delivered and receive support to make decisions if you need it.

Fair access to care

You have the right to fair and equitable access to assessments and services. Your care should recognise your individual circumstances, culture, identity, life experiences and any cognitive or health conditions.

Safe and quality care

You have the right to safe, high-quality care delivered by trained and qualified staff who treat you with dignity and respect and value who you are.

Privacy and confidentiality

You have the right to have your personal information kept private and secure. Your information should only be shared with your consent, unless required by law.

Communication and feedback

You have the right to receive information in a way you understand, to ask questions, raise concerns and provide feedback. Complaints should be handled fairly, respectfully and in a timely way, without fear of negative consequences.

Support and social connection

You have the right to stay connected with the people and things that matter to you, including family, friends, pets, community and culture. For Aboriginal and Torres Strait Islander peoples, this includes connection to Country or Island Home.

Cultural safety and inclusion

You have the right to care that values diversity, promotes cultural safety and ensures you feel welcomed, included and free from discrimination.

Advocacy and representation

You have the right to be supported by an advocate or a trusted person of your choice to help you understand your rights, make decisions and have your voice heard.

What this means in everyday care

At All About Living, these rights guide how we work with you every day.

Your choice matters
We work with you to deliver services in a way that fits your lifestyle, routines and preferences, while supporting your safety and independence.

Your voice counts
Your feedback helps us improve. If something is not working for you, we listen, respond and adjust your care to better meet your needs.

Staying connected
We support your relationships, community involvement and meaningful activities because connection is essential to wellbeing.

Our commitment to you

Every member of the All About Living team is trained to uphold your rights and deliver care that is respectful, person-centred and built on trust. We are committed to:

• Respecting your choices and preferences
• Protecting your privacy and confidentiality
• Communicating clearly and honestly
• Listening to feedback and acting when something is not right
• Supporting diversity, inclusion and cultural safety

If something doesn’t feel right, we encourage you to speak with us. We take concerns seriously and work with you to resolve them.

Independent advice and further information

If you would like more information about your rights under the Aged Care Act, you can visit the Australian Government’s Statement of Rights page:

Australian Government – Statement of Rights
https://www.health.gov.au/our-work/aged-care-act/rights

You can also seek independent support from advocacy services if needed.

Your rights. Our promise.