Welcome to the Support at Home Information Hub
The Australian Government is introducing the Support at Home Program starting 1 July 2025, a new initiative to enhance aged care services at home. This reform replaces the Home Care Packages Program providing a more tailored, flexible, and unified approach to aged care.
At All About Living, we are dedicated to ensuring a smooth transition into the new Support at Home Program. Our team has been proactively preparing for these changes, aligning our services with the updated quality standards. With a strong focus on person-centred care and supporting independent living, we are proud to continue delivering care that aligns with the program’s vision and our longstanding commitment to excellence.
What is the Support at Home Program?
The Support at Home Program aims to create a better, more effective aged care system. Inspired by recommendations from the Royal Commission into Aged Care Quality and Safety, it ensures older Australians can live safely and independently in their own homes for as long as they choose.
This program also reflects the Aged Care Taskforce’s principle of empowering older people to maintain independence and remain in their homes when it’s safe to do so.
How Support at Home Will Make a Difference
The Support at Home Program is designed to:
- Promote Independence: Help more older Australians stay independent at home, with plans to support an additional 300,000 people by 2034.
- Simplify Services: Combine existing in-home aged care programs into a single, streamlined system.
- Ensure Fairness: Introduce new assessment and classification systems to make accessing care more equitable.
- Encourage Early Intervention: Focus on proactive care to help people remain active and independent for longer.
- Provide Higher Levels of Care: Offer more intensive support for individuals with complex needs who require extra help to stay at home.
As the program evolves, it will grow to meet the needs of an ageing population, ensuring timely access to services that make living at home safer and more comfortable.
What This Means for You
The Support at Home Program represents an exciting step forward in aged care, designed to provide the services, tools, and support you need to live happily and independently in your home for as long as possible. At All About Living, we are here to guide you through these changes and make the transition smooth and positive.
We’re Ready for the Change
At All About Living, we’ve embraced these changes as an opportunity to reaffirm our commitment to you. This reform isn’t just a shift in aged care, it’s a reflection of what we’ve always strived to do: put your needs, preferences, and independence at the heart of everything we offer. With careful preparation and a passion for delivering exceptional care, we’re not just ready for this transition, we’re excited to guide you through it!
Share Your Feedback or Questions
We are here to answer your questions and listen to your concerns. Contact us to submit feedback or ask for more information about the Support at Home Program.
Frequently Asked Questions
1. Transition to Support at Home
When will Support at Home start?
Support at Home will replace the Home Care Package starting 1 July 2025. The Commonwealth Home Support Programme (CHSP) will transition no earlier than 1 July 2027.Why is the CHSP transition delayed?
The phased approach ensures CHSP providers have time to adapt to new business systems and payment arrangements, minimizing disruptions for clients.What happens to current CHSP and Home Care Package clients?
- Home Care Package clients will transition automatically to Support at Home, maintaining their existing level of support.
- CHSP clients can continue receiving services until the program transition occurs. If needs change, they may undergo reassessment to determine eligibility for Support at Home.
2. Program Features and Benefits
What services will Support at Home provide?
The program offers a wide range of services, including personal care, domestic assistance, assistive technology, home modifications, and short-term restorative care, tailored to individual needs.How does the program improve access to care?
Support at Home simplifies the system by combining existing programs, introducing a single assessment tool, and ensuring faster service delivery.What are the pathways for short-term care?
- Restorative Care Pathway: Focuses on allied health support for recovery and independence, with up to 12 weeks of care.
- End-of-Life Pathway: Provides additional services for those with a terminal diagnosis to support dignity and comfort at home.
3. Care Management
What is a care partner?
A care partner is a trained professional who helps plan, manage, and coordinate services tailored to your needs. They ensure you achieve the best outcomes from your care plan.Can participants manage their own care?
Yes, participants can choose to self-manage their care with oversight from their registered provider, allowing flexibility in service coordination.
4. Assistive Technology and Home Modifications
What is the AT-HM Scheme?
The Assistive Technology and Home Modifications (AT-HM) Scheme provides access to equipment and home upgrades like handrails or mobility aids, ensuring your home is safe and accessible.How are these services approved?
Assessors will determine eligibility for assistive technology and home modifications as part of your support plan.