What Is Support at Home?

Support at Home will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs on 1 July 2025. It aims to improve access to services, products, and equipment so that you can stay safe, healthy, and connected in your own home.

If you are currently receiving a Home Care Package, you will automatically transition to Support at Home and continue receiving services through your existing provider — there is no need to reapply.

The Commonwealth Home Support Programme (CHSP) will continue as usual and is expected to transition to Support at Home no earlier than 1 July 2027.

What Services Will Be Included?

Under Support at Home, you will be assessed for a quarterly budget that allows you to access a tailored mix of services suited to your needs. These services fall under key support areas:

• Clinical care – nursing, physiotherapy, continence care, wound care

• Independence support – help with showering, dressing, medication, mobility and transport

• Everyday living – domestic assistance, meal preparation, shopping, light gardening and home maintenance

• Social support – group and individual outings, digital connection, and cultural engagement

• Respite care – short-term in-home support for carers

• Assistive technology and home modifications – equipment and modifications to improve safety and function

• End-of-Life Pathway – additional support to remain at home in your final months

• Restorative Care Pathway – time-limited therapy and allied health services to help you regain independence

You will have the flexibility to adjust your care plan as your needs or preferences change.

Budget and Contributions

Each person will receive a quarterly budget determined through an aged care assessment. Your contribution toward services will depend on the type of support and your income and assets. Key points include:

• No contribution for clinical care services

• Moderate contribution for personal and independence services

• Higher contribution for everyday living services (e.g. gardening, cleaning)

• Lower contributions for Commonwealth Seniors Health Card holders

• A “no worse off” guarantee ensures you will pay no more than under the current HCP model if you were assessed before 12 September 2024

Unused funds can be partially carried over to the next quarter to give you more flexibility.

How to Access Support at Home

The first step is to contact My Aged Care, the Australian Government’s gateway to aged care services. If you are already receiving a Home Care Package, you will automatically be transitioned to the new system on 1 July 2025.

If you’re new to aged care or want to explore eligibility:

• Visit www.myagedcare.gov.au

• Or call 1800 200 422 to arrange a free aged care assessment

Once assessed, you’ll receive a Support at Home classification, a list of approved services, and a budget to manage with your provider.

All About Living will work with you to design a care plan that aligns with your needs, budget, and lifestyle.

Why Choose All About Living?

As a registered and experienced aged care provider, All About Living is proud to offer:

• A seamless transition to Support at Home for existing HCP clients

• Personalised care plans built around your goals

• Transparent pricing and government-compliant budgets

• Trusted local staff who deliver consistent, respectful care

• Full support with assessments, service planning, and reviews

We are actively preparing for the rollout of Support at Home and will continue delivering the same high-quality, person-centred care you know and trust.

Ready to Plan Ahead?

If you want to learn more about how Support at Home will work or need help preparing for the changes, we’re here to support you.

Call All About Living on 1300 503 886 or email [email protected]
Visit www.myagedcare.gov.au for full government information

All About Living – helping you stay at home with confidence, care, and support that makes a difference.