At All About Living, we are committed to providing the highest quality of person-centered care and ensuring that our services reflect the needs and preferences of the individuals and communities we serve. To support this commitment, we have established the Consumer Advisory Body.
What is the Consumer Advisory Body?
The Consumer Advisory Body (CAB) is an advisory group made up of consumers, carers, and community members who bring valuable insights and experiences to help shape the future direction of All About Living (AAL) services. The CAB ensures that consumer voices are at the forefront of our decision-making, helping us continuously improve and innovate.
Why Was the CAB Established?
We understand that no one knows our services better than the people who use them. The CAB was created to provide a platform for consumers to offer feedback, share ideas, and advocate for their needs. This helps us remain responsive to the needs of our community, ensuring that we deliver services that are personalised, respectful, and reliable.
Key Responsibilities of the CAB
The CAB has several important functions, including:
- Feedback and Advocacy: Acting as a forum for consumers to provide feedback on AAL services and advocate for their needs.
- Advising on Consumer Engagement: Offering recommendations on how AAL can engage more effectively with its consumers and improve overall engagement strategies.
- Influencing Service Delivery: Representing consumer interests to AAL’s management and Board of Directors, advocating for service improvements and innovations.
- Strategic Input: Contributing to AAL strategic planning to ensure that organisational goals align with the needs of the people we support.
Who is Involved?
The CAB is made up of a diverse group of members, including:
- Current or past consumers of AAL services.
- Carers or family members of consumers.
- Community members with experience in community care services.
The CAB works closely with AAL management and Board of Directors to ensure that consumer feedback is incorporated into the organisation’s strategies and operations.
Meeting Schedule
The CAB meets four times a year, with meeting times and locations determined by its members. These meetings provide a space for meaningful discussions and collaboration on service delivery improvements and innovations.
How Does the CAB Benefit Our Consumers?
Through the CAB, consumers have the opportunity to:
- Ensure their voices are heard and their needs are addressed.
- Help AAL continuously improve the care and support provided to the community.
- Be part of a collaborative effort to influence the future of community care services.
How to Connect with the CAB
If you have a request or would like to provide feedback to our Consumer Advisory Body, please reach out to us at cab@allaboutliving.com.au.