Starting 1 September 2024, Australia will shut down its 3G mobile network. This means that if your phone or medical device only works on 3G, you won’t be able to make calls, including calls to emergency services. Fortunately, most people have smartphones that are compatible with 4G or 5G, so they won’t be impacted by this change.
Not Sure about your device?
1. Check Your Phone: Make sure your phone can still make calls on 4G or 5G networks. Text “3G” to 3498 from your phone to see if it will be affected by the change.
2. Ask for Help: If you’re unsure about your device, contact your mobile provider or visit the Australian Mobile Telecommunications Association website www.amta.org.au for guidance on your device.
3. Check Personal Alarms: Personal alarms are crucial for safety, especially if they alert emergency services. We encourage you to check these devices with your provider to ensure they’ll continue to work after the 3G network shuts down. If your alarm relies on 3G, you may be eligible for financial help to get a new one through programs like the Commonwealth Home Support Programme.
Taking these steps will keep you connected and prepared. Take a moment to check that your phone and personal alarms can connect to 4G or 5G networks to ensure you’re ready for 1 September 2024.